Privacy policy

Last updated: 2018-04-10

Data protection regulations

KNAPP AG attaches great importance to the protection of your private sphere and your personal data. We therefore always conduct our Internet activities according to the applicable data protection laws and according to this privacy policy. The use of our website is generally possible without providing any personal data.

Personal data

We do not collect any personal data on our website without your explicit and voluntary consent. Only you determine whether, for example, you want to give us your email address or your postal address in order for us to get in touch with you, to process your request, or to grant you access to special information or offers. If you provide us with personal data, it will be handled in strict confidence and will not be passed on to third parties without your explicit consent. All information we receive from you when you use our Internet services is exclusively used to process user information and for communication regarding orders, products and services.


As soon as you contact us, we receive and store certain information. Among other things, we use cookies. Cookies are pieces of information that are automatically stored on your computer in accordance with strict rules and with content that you can check. We use cookies solely to make our website more user-friendly for you, for example, to enable you to access the site without entering your password or your preferences every time.

Google Analytics

This website uses Google Analytics, a web analysis service by Google Inc. (“Google”). The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics uses cookies, text files that are stored on your computer and which allows an analysis of the use of our website by you. The information about your use of this website (including your IP address) generated by the cookie is transferred to a Google server in the USA and stored there. Google will use this information to evaluate your use of the website, to compile reports on the website activity for the website operators, and to provide further services related to the use of the website and the Internet. Google may also transfer this information to third parties, provided this is required by law or if third parties process this data on behalf of Google. On no account will Google associate your IP address with other data retrieved from Google. You can prevent the installation of the cookies by adjusting the setting of your browser software accordingly, or click on “Disagree” in the reference banner; however, we would point out that in this case you may not be able to make use of the full scope of all the website’s functions. By using this website you agree to the processing of the data collected about you by Google in the manner described above and for the purpose set out above.

Data security

We take careful precautions to protect your data from loss, manipulation and unauthorized access. The precautions are in accordance with the current state of technology and legal requirements.

Links to other websites

The website contains links to external websites. As we are unable to influence these websites, we cannot take any responsibility for their content and data protection policies.

Server log files

The website provider automatically collects and saves information in server log files, which your browser automatically transmits to us. They are as follows:

  • Browser type / browser version
  • Operating system used
  • Referrer URL
  • Host name of the accessing computer
  • Time of the server query

This data cannot be attributed to specific persons. This data will not be combined with other sources of data. We reserve the right to check this data at a later time, if we learn of specific evidence of unlawful use.

Contact by email

If you send us inquiries by email through our website, your data, including the contact data you provide, will be stored by us for the purpose of processing the inquiry and for any follow-up questions. We do not pass on this data without your consent.

Information, deletion, revocation

Wherever we collect data for a specific purpose on the website, you will be given the opportunity to exclude your data, either by clicking a box or by adjusting your browser settings accordingly.

You are always entitled to free information about your stored personal data, its origin and recipient, the purpose of the data processing as well as the right to correct or delete this data, or to limit its processing. For further information on the topic of personal data, please contact us at any time at [email protected].